There is a break down in performance when Truth and Fact are not clearly defined. From the surface these two words can easily be confused as one and the same, however that is the beginning of the break down. Let me first provide my definition of these two words:
•Fact: a piece of information that cannot be disputed no matter who is reviewing the information. For example, if two people took a measurement of the outside temperature on a typical early December Buffalo NY day with a calibrated thermometer (by a respected calibration house of course) both people would see that the outside temperature for an average day is 30 F. Both can agree on the temperature that is being displayed by the thermometer. They cannot really dispute the measurement.
•Truth: a piece of information that can be disputed depending on who you are. For example, let’s consider the origin of those same two people above. One person is from Bermuda and the other person is from High Level, Northern Alberta Canada. The person from Bermuda would be cold because their average temperature in December is 68F and the person from High Level would be warm because their average temperature in December is 0 degrees F.
What does this mean? A “situation” can be blurred by the perceptions, experiences and background of the individual, because multiple people can claim their own Truth to impact the situation. This is not being presented as a good or bad thing. This is being presented so as to understand maximum performance, that perceptions can impact communication (both positively and negatively) and decisions that need to be made.
The best and most successful performances in the world recognize this over and over, and are able to distinguish Truth and Fact. They make their decisions on Fact, while considering all the Truths involved.
Our data has shown that over 80% of the population has difficulty separating Truth from Fact on a regular basis. As a result, poor decisions are made and communication breaks down. The reason perception gets in the way is because people either refuse or don’t know how to separate the Truths and the Facts.
There is a process to learn how to do this. It can be learned!